I was reminded of a basic, fundamental aspect of professionalism recently. I think this applies to any line of service work, no matter what the industry or client.
I had a bad experience this weekend with a contractor who was supposed to come to our house and do some work on some trees. They were supposed to show up at an appointed time, but didn’t. I called 45 minutes later, and I was told that they were at another job site, and would call back in a couple hours. They didn’t. It was basically radio silence all day long.
By the time I eventually did hear from the contractor, I had already reached out to another arborist to do the work instead.